Define cuppa5/16/2023 ![]() ![]() Similarly, some studies (such as Choi and Kandampully, 2018) have shown the impact of the physical environment on consumer emotions and, subsequently, their behavior. Tumanan and Lansangan (2012) noted that physical environment and social environment impact customer attachment to a coffee shop using the place attachment theory. Other studies ( Hemsley- Brown and Alnawas, 2016 Tumanan and Lansangan, 2012 Patwardhan et al., 2019) have also shown the importance of attachment in building brand loyalty in the hospitality industry. Veasna et al., 2013) on place attachment have looked into place attachment as an antecedent to customer satisfaction ( Zhan et al., 2020). In the tourism industry, some studies (e.g. Schwarz and Clore (1996) opine that pleasant or unpleasant feelings about places influence the level of happiness, which could eventually lead to satisfaction or otherwise. The experience of pleasant feelings makes it possible for people to like places. Place attachment could be said to be part of people's feelings. While place dependence is construed to mean the reliance on the functions of the specific place ( Tsai, 2012), place identity reflects the similarities between oneself and the place ( Scannell and Gifford, 2010 Zhan et al., 2020). (2020) mentioned two-dimensional constructs of place attachment to include place dependence and place identity. The site attributes or the place facilities must necessarily align to the individual specific needs ( Suntikul and Jachna, 2016), hence become “attached to the place.” Place attachment has been identified as an individual and an environment ( Ujang and Zakariya, 2015).Ĭiting Gross and Brown (2008), Zhan et al. Customers, in the long run, find an emotional relationship with the restaurant setting. ![]() The restaurant largely depends on its physical appearance to enhance customer experience. (2015), in a highly competitive market such as the restaurant sector, many firms try to develop marketing and branding strategies to help them minimize customer switching and improve customer loyalty ( So et al., 2013). ![]() These trends could be said to have also heightened competition in the restaurant sector. The restaurant sector has experienced astronomical growth in many emerging economies because of changing social dynamics, including increased affluence in many societies ( Baum, 2013). The full terms of this licence may be seen at Anyone may reproduce, distribute, translate and create derivative works of this article (forboth commercial and non-commercial purposes), subject to full attribution to the original publicationand authors. This article is published under the Creative Commons Attribution (CC BY4.0) licence. Published in International Hospitality Review. The Confiteor uses both 'mea culpa' and 'mea maxima culpa'.Copyright © 2021, Michael Boadi Nyamekye, Diyawu Rahman Adam, Henry Boateng and John Paul Kosiba License "Shall lay their hands a little heavier on their hearts with Mea maxima culpa." This also has longstanding use, as here in Watson's Decacordon, 1604: To emphasize the point the phrase is sometimes strengthened to 'mea maxima culpa' - literally 'my most grievous fault'. ![]() It has a long history of use in English and was used by Chaucer in his Troylus as early as 1374: The phrase originates in the Confiteor which is a part of the Catholic Mass where sinners acknowledge their failings before God. What's the origin of the phrase 'Mea culpa'? The literal translation from the Latin is 'through my own fault'.Įven those who don't speak Latin could probably make a guess that this phrase means 'I am culpable', or words to that effect. Mea culpa What's the meaning of the phrase 'Mea culpa'? ![]()
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